Automotive Aftersales Experience Lead

LSH Auto; Birmingham; On-site; GBP 27,348 - 33,425; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 with service

Wellbeing Support

Company Pension

Fully funded Learning and Development

Job summary

A leading automotive dealership in Birmingham seeks an Aftersales Executive to enhance customer experience. The role involves managing service appointments, addressing customer inquiries, and following up to ensure satisfaction. Candidates should have prior experience in aftersales or customer service, excellent communication skills, and a valid driver's license. Benefits include training programs, employee rewards, and 31 days holiday, increasing with tenure.

Qualifications

• Previous experience in an aftersales or customer service role within the automotive sector.
• Exceptional communication skills and a commitment to delivering outstanding customer service.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment while managing multiple tasks.
• A valid driver's licence is essential.

Responsibilities

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
• Schedule and manage service appointments, ensuring optimal workflow in the service department.
• Collaborate closely with service and parts teams to provide timely updates and information to customers.
• Proactively seek customer feedback and address any issues or concerns in a professional manner.
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
• Work towards achieving key performance indicators related to aftersales service.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Job description

A leading automotive dealership in Birmingham seeks an Aftersales Executive to enhance customer experience. The role involves managing service appointments, addressing customer inquiries, and following up to ensure satisfaction. Candidates should have prior experience in aftersales or customer service, excellent communication skills, and a valid driver's license. Benefits include training programs, employee rewards, and 31 days holiday, increasing with tenure.