Automotive Aftersales: Assistant Service Manager

Perfect Placement UK Ltd

Brompton

Vor Ort

GBP 35.000 - 40.000

Vollzeit

Vor 8 Tagen

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Company-provided vehicle

30 days holiday

Life assurance

Training and career development

Discounts on services and parts

Zusammenfassung

Perfect Placement UK Ltd in Gillingham, Kent, seeks an experienced Assistant Service Manager to support the Aftersales Manager in a busy automotive dealership. You will manage front-of-house, lead the service team, and handle customer enquiries, bookings and vehicle handovers.

The role offers a £35,000 basic salary with an OTE of £40,000, a company-provided vehicle, and 30 days holiday including bank holidays.

Qualifikationen

Experience in automotive service or aftersales.
Experience as an Assistant Service Manager or similar supervisory role.
Franchised dealership experience would be advantageous.
Full UK driving licence.

Aufgaben

Support the Aftersales Manager with daily service department operations.
Oversee Front of House and service reception.
Lead, supervise and support the service team.
Manage customer enquiries, bookings, updates and handovers.
Advise on additional work via vehicle health checks and video inspections.
Resolve customer concerns promptly and professionally.
Coordinate courtesy vehicles and mileage checks.
Ensure quotations and invoices are recorded accurately.
Monitor work in progress to aid efficient completion.
Collaborate with Sales and Service to improve retention and profitability.
Maintain GDPR compliance and accurate customer records.

Kenntnisse

Customer service

Communication

Team leadership

Organisation

Prioritisation

Problem solving

Pressure handling

Dealership processes

Jobbeschreibung