Assistant Service Manager

Perfect Placement UK Ltd; Gillingham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

30 days holiday

Life assurance

Staff discounts

Job summary

Perfect Placement UK Ltd is recruiting an experienced Assistant Service Manager for a busy automotive dealership in Gillingham, Kent. The role supports the Aftersales Manager, leads the Front of House team and aims to enhance customer satisfaction.

The package includes a £35,000 basic salary with an OTE of £40,000, a company vehicle, 30 days' holiday incl. bank holidays, and full training plus career development. There are extensive staff discounts and life assurance too.

Qualifications

• Previous experience in an automotive service or aftersales environment.
• Experience as Assistant Service Manager, Senior Service Advisor or similar supervisory role.
• Franchised dealership experience would be advantageous.
• Excellent customer service, communication and team leadership skills.

Responsibilities

• Support the Aftersales Manager with daily service department operations and deputise during their absence.
• Lead Front of House operation and ensure an efficient service reception.
• Supervise and support the service team.
• Manage customer enquiries, vehicle bookings, service updates and vehicle handovers.
• Advise customers on additional work identified via electronic vehicle health checks and video inspections.
• Resolve customer concerns and complaints promptly and professionally.
• Coordinate courtesy vehicles, including mileage and damage checks.
• Ensure quotations, charges and invoices are accurately recorded.
• Monitor work in progress and support efficient job completion.
• Collaborate with Sales and Service to improve retention, performance and profitability.
• Maintain GDPR compliance and accurate customer records.

Skills

Customer service

Communication

Team leadership

Organisation

Problem solving

Job description

We are recruiting an experienced Assistant Service Manager to join our busy automotive dealership in Gillingham, Kent. This Assistant Service Manager opportunity offers an excellent platform for an experienced aftersales professional to support our Aftersales Manager, lead the Front of House team and enhance customer satisfaction.

• £35,000 basic salary with an OTE of £40,000
• Company-provided vehicle
• 30 days' holiday, including bank holidays, with additional entitlement for length of service
• Monday to Friday, 08:00-17:30, with one in four Saturdays and a day off in lieu
• Full training, development and career support
• Discounts on servicing, MOTs, vehicle parts, gym membership and selected retailers
• Life assurance at no cost

Duties:

• As Assistant Service Manager, support the Aftersales Manager with daily service department operations and deputise during their absence
• Take ownership of the Front of House operation and ensure an efficient service reception
• Lead, supervise and support the service team
• Manage customer enquiries, vehicle bookings, service updates and vehicle handovers
• Advise customers on additional work identified through electronic vehicle health checks and video inspections
• Resolve customer concerns and complaints promptly and professionally
• Coordinate courtesy vehicles, including mileage and damage checks
• Ensure quotations, charges and invoices are accurately recorded
• Monitor work in progress and support efficient job completion
• Work closely with our Sales and Service teams to improve retention, performance and profitability
• Maintain company procedures, GDPR compliance and accurate customer records

Requirements:

• Previous experience in an automotive service or aftersales environment
• Experience as an Assistant Service Manager, Senior Service Advisor, Workshop Controller or in a similar supervisory role
• Franchised dealership experience would be advantageous
• Excellent customer service, communication and team leadership skills
• Strong organisation and workload prioritisation abilities
• A proactive approach to resolving customer concerns
• The ability to work effectively under pressure
• Good knowledge of dealership service department processes
• Warranty procedure knowledge would be advantageous
• A full UK driving licence

Individuals for the Assistant Service Manager role will benefit from strong earning potential, comprehensive benefits and genuine career development. If you are an Assistant Service Manager ready to progress within automotive aftersales, we would welcome your application.