Assistant Service Manager: Front of House Lead (Auto Aftersales)

Perfect Placement UK Ltd; Gillingham; Vor Ort; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

Company vehicle

30 days holiday

Life assurance

Staff discounts

Zusammenfassung

Perfect Placement UK Ltd is recruiting an experienced Assistant Service Manager for a busy automotive dealership in Gillingham, Kent. The role supports the Aftersales Manager, leads the Front of House team and aims to enhance customer satisfaction.

The package includes a £35,000 basic salary with an OTE of £40,000, a company vehicle, 30 days' holiday incl. bank holidays, and full training plus career development. There are extensive staff discounts and life assurance too.

Qualifikationen

• Previous experience in an automotive service or aftersales environment.
• Experience as Assistant Service Manager, Senior Service Advisor or similar supervisory role.
• Franchised dealership experience would be advantageous.
• Excellent customer service, communication and team leadership skills.

Aufgaben

• Support the Aftersales Manager with daily service department operations and deputise during their absence.
• Lead Front of House operation and ensure an efficient service reception.
• Supervise and support the service team.
• Manage customer enquiries, vehicle bookings, service updates and vehicle handovers.
• Advise customers on additional work identified via electronic vehicle health checks and video inspections.
• Resolve customer concerns and complaints promptly and professionally.
• Coordinate courtesy vehicles, including mileage and damage checks.
• Ensure quotations, charges and invoices are accurately recorded.
• Monitor work in progress and support efficient job completion.
• Collaborate with Sales and Service to improve retention, performance and profitability.
• Maintain GDPR compliance and accurate customer records.

Kenntnisse

Customer service

Communication

Team leadership

Organisation

Problem solving

Jobbeschreibung

Perfect Placement UK Ltd is recruiting an experienced Assistant Service Manager for a busy automotive dealership in Gillingham, Kent. The role supports the Aftersales Manager, leads the Front of House team and aims to enhance customer satisfaction.

The package includes a £35,000 basic salary with an OTE of £40,000, a company vehicle, 30 days' holiday incl. bank holidays, and full training plus career development. There are extensive staff discounts and life assurance too.