Autocentre Manager: Lead, Grow & Drive Customer Experience

Halfords

West Yorkshire

On-site

GBP 36,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

5.6 weeks Annual Leave

Garage discounts 50%

Product discounts

Share save scheme

Cycle to Work

Job summary

Halfords is seeking a Centre Manager to lead our Autocentre team and deliver an outstanding customer journey.

You will drive business performance, coach staff, and ensure Health & Safety compliance while meeting KPI targets. The role offers progression opportunities and a comprehensive benefits package.

Join the UK’s leading motoring and cycling retailer as we grow and invest in service excellence.

Qualifications

Fantastic leadership and team management in automotive or similar industries.
Experience delivering high customer satisfaction and managing KPIs.
Coaching-based approach to team development and on-the-spot training.

Responsibilities

Lead Autocentre team to deliver excellent customer journeys.
Drive business performance and achieve KPI targets.
Ensure Health & Safety compliance and safe working practices.
Coach and develop staff to enable progression and high performance.

Skills

Leadership

Customer service

Coaching

Health & Safety

Sales KPI

Communication

IT literacy

Time management

Driving licence

Education

Valid driving licence

Tools

In-house systems

Job description

Halfords is seeking a Centre Manager to lead our Autocentre team and deliver an outstanding customer journey.

You will drive business performance, coach staff, and ensure Health & Safety compliance while meeting KPI targets. The role offers progression opportunities and a comprehensive benefits package.

Join the UK’s leading motoring and cycling retailer as we grow and invest in service excellence.

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