Centre Manager

Halfords; Basingstoke; On-site; GBP 40,000 - 51,000; Full time

Benefits offered by this job

Base salary £40,000

Bonus scheme

OTE £51k

Refer a friend

Job summary

Halfords is seeking a Centre Manager in Basingstoke to lead the autocentre team and deliver an outstanding customer journey. You will drive performance, coach staff, and manage day-to-day operations to ensure service standards and sales targets are met.

The role offers a base salary of £40,000 with an uncapped bonus scheme and a total OTE up to £51,000, plus generous leave and employee benefits. A driving licence is required for site operations.

Qualifications

• Strong leadership experience in automotive or similar service environment.
• Proven track record delivering high customer satisfaction.
• Coaching-based approach to develop and motivate teams.

Responsibilities

• Lead the autocentre team to deliver excellent customer journeys and satisfaction.
• Drive business performance and ensure achievement of KPIs.
• Ensure compliance with Health & Safety standards across the site.

Skills

Leadership

Customer service

Coaching

Health & safety

KPI management

Communication

IT proficiency

Time management

Driving licence

Tools

In-house systems

Job description

Job no: 568963 Work type: Full time Site: Basingstoke Categories: Autocentre Management Location: Hampshire Salary: £40,000 - £51,000 per year Business Area: Autocentres

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £51,000
• Comprising a base salary of £40,000
• An uncapped monthly bonus scheme with average additional earnings of £11,000 per year
• 5 days a week (the centre is closed on a Sunday)
• Earn extra with our refer a friend scheme – T&C’s apply.

Benefits Include:

5.6 weeks’ annual leave

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores

Discounts on everything from groceries, shopping, insurance, days out, restaurants and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme

Financial planning support via Wagestream - access up to 30% of your salary in advance

GP Access, 364 days a year, 24 hours a day

Join the Share save scheme with a 20% discount on shares

Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.