Auto Service Workshop Lead & Customer Experience

Halfords; Banbury; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading automotive service provider in Banbury is seeking an Assistant Manager to work closely with the Centre Manager in driving profitability and enhancing customer experience. Responsibilities include managing the workshop alongside technicians and assisting with sales and customer service. Ideal candidates will have strong technical skills, a Level 2 or 3 qualification in Light Vehicle Maintenance, and a keen ability to lead and develop a team. The position offers competitive salary and excellent career progression opportunities.

Benefits

5.6 weeks annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven ability to deliver high levels of customer satisfaction.
• Experience in coaching, training, and developing colleagues.
• Strong technical/mechanical knowledge.
• Experience maintaining Health & Safety compliance.
• Full, valid driving license.

Responsibilities

• Assist Centre Manager with daily sales and customer service.
• Work alongside technicians in the workshop.
• Drive profitability and focus on customer journey.

Skills

Customer satisfaction delivery

Coaching and training

Technical/mechanical knowledge

Communication skills

Organisational skills

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Tools

Your own set of tools

Job description

A leading automotive service provider in Banbury is seeking an Assistant Manager to work closely with the Centre Manager in driving profitability and enhancing customer experience. Responsibilities include managing the workshop alongside technicians and assisting with sales and customer service. Ideal candidates will have strong technical skills, a Level 2 or 3 qualification in Light Vehicle Maintenance, and a keen ability to lead and develop a team. The position offers competitive salary and excellent career progression opportunities.