Auto Service Manager: Lead Team & Deliver Excellence

Park's Motor Group; Ayr; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Access to the Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on new and

Industry leading discounts on new and

Industry leading discounts on used car

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park’s Motor Group in Ayr is seeking a full-time Service Manager to lead our multi-franchise Service Centre. You will manage the service team, sign off work and oversee invoices, paperwork and customer details, ensuring top-tier service for our manufacturers and customers.

You will build relationships with manufacturers, maintain high quality, communicate professionally, and proactively lead in a targeted environment to drive service performance and customer satisfaction.

Qualifications

• Strong leadership and people skills.
• Confidently using Microsoft Office, Excel and Word.
• Attention to detail.
• Strong, confident communicator.
• Polite and warm telephone manner.
• Good numeracy skills.
• Adaptable to change.
• Experience in a franchised motor trade workshop.

Responsibilities

• Organise the service team's daily workload to maximise productivity.
• Sign off all work to the required standard.
• Manage invoices, paperwork and customer details.
• Provide leadership and level of service.
• Maintain, create and change databases.
• Build strong relationships with manufacturers.
• Maintain a high, consistent quality of work.
• Communicate confidentially, professionally.
• Proactively lead in a targeted environment.

Skills

Leadership

People management

Strong communication

Telephone manner

Numeracy

Attention to detail

Adaptability to change

Franchised motor trade experience

Tools

Microsoft Office

Excel

Word

Job description

Park’s Motor Group in Ayr is seeking a full-time Service Manager to lead our multi-franchise Service Centre. You will manage the service team, sign off work and oversee invoices, paperwork and customer details, ensuring top-tier service for our manufacturers and customers.

You will build relationships with manufacturers, maintain high quality, communicate professionally, and proactively lead in a targeted environment to drive service performance and customer satisfaction.