Auto Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services provider is seeking a motivated Service Advisor at Nottingham Audi. This role requires delivering outstanding customer care, informing customers about vehicle servicing, and liaising with technicians. Ideal candidates should possess excellent organizational skills and a strong customer service background. Training is provided for those without previous experience. The role includes flexible working patterns, including weekends, within a supportive and inclusive environment.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Willingness to learn and progress in a customer service role.
• Excellent organizational and administrative skills.
• Ability to work in a busy environment while delivering high customer satisfaction.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Inform and consult on vehicle servicing, keeping customers updated.
• Liaise with technicians about vehicle statuses.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive services provider is seeking a motivated Service Advisor at Nottingham Audi. This role requires delivering outstanding customer care, informing customers about vehicle servicing, and liaising with technicians. Ideal candidates should possess excellent organizational skills and a strong customer service background. Training is provided for those without previous experience. The role includes flexible working patterns, including weekends, within a supportive and inclusive environment.