Auto Service Advisor: Customer Care & Workshop Liaison

ARNOLD CLARK AUTOMOBILES LIMITED; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor in Newcastle upon Tyne. The role involves handling customer inquiries for vehicle repairs, liaising with workshop teams, and maintaining accurate customer records. The ideal candidate should have prior customer service experience, strong communication skills, and a full UK driving licence. This position offers a full-time schedule with various benefits including generous holiday allowance and private healthcare.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Qualifications

• Experience in a customer service role.
• Ability to handle customer inquiries and resolve issues.
• Strong administrative skills for customer record maintenance.

Responsibilities

• Handle customer requirements for service and vehicle repairs.
• Liaise with workshop and bodyshop for task management.
• Control financial processes such as jobs, purchasing, and invoices.
• Provide clear solutions to customers regarding vehicle repairs.
• Update customer database accurately.

Skills

Customer service experience

Strong communication skills

Organisational skills

IT literacy

Ability to multi-task

Empathy and understanding

Education

Full UK driving licence

Job description

A leading automotive service provider is seeking a Service Advisor in Newcastle upon Tyne. The role involves handling customer inquiries for vehicle repairs, liaising with workshop teams, and maintaining accurate customer records. The ideal candidate should have prior customer service experience, strong communication skills, and a full UK driving licence. This position offers a full-time schedule with various benefits including generous holiday allowance and private healthcare.