Auto Bodyshop Customer Support Specialist

Permstop Ltd; Greater London; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Holiday entitlement

Employee discounts

Résumé du poste

Permstop Ltd in the Greater London area is seeking a Customer Support Advisor to join a busy accident repair centre. You will handle customer inquiries, coordinate with bodyshop teams, and manage bookings from first contact to vehicle handover.

You should have 1–2 years in a customer service or administrative role within an automotive environment, plus a full UK driving licence and excellent communication skills.

Qualifications

• Minimum 1–2 years in customer support or admin within automotive/bodyshop.
• Full UK driving licence (clean) and ability to drive for site visits.
• Strong communication and organisational skills.
• Experience with CRM systems and MS Office.

Responsabilités

• Be the first point of contact for customers via phone, email and in person.
• Coordinate with bodyshop teams to provide timelines and repair status.
• Manage bookings, process insurance claims and ensure documentation accuracy.
• Resolve customer concerns promptly to drive satisfaction and repeat business.
• Support admin tasks including scheduling collections/deliveries and CRM updates.
• Explain repairs and aftercare during vehicle handovers.
• Occasional on-site activities such as vehicle inspections or collections.

Connaissances

Customer service

CRM systems

MS Office

Communication skills

Time management

Description du poste

Permstop Ltd in the Greater London area is seeking a Customer Support Advisor to join a busy accident repair centre. You will handle customer inquiries, coordinate with bodyshop teams, and manage bookings from first contact to vehicle handover.

You should have 1–2 years in a customer service or administrative role within an automotive environment, plus a full UK driving licence and excellent communication skills.