Audiences & Memberships Officer

Black Lives in Musi; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Job summary

The CBSO is inviting applications for an Audiences and Memberships Officer to support our audiences and members with a warm, professional approach. You will connect with audiences across multiple channels, handling queries, communications, and providing a friendly presence at concerts.

The role also includes managing membership renewals, records and fulfilment, with a focus on outward-facing engagement and ensuring members feel looked after. Regular evening and some weekend work is required.

Qualifications

• Attention to detail and a warm, professional manner.

Responsibilities

• Be the day-to-day point of contact for audiences and members across channels.
• Handle membership renewals, records and fulfilment.
• Support communications and concert operations to engage members.

Job description

The CBSO is looking for a friendly, organised, and proactive person to join our newly formed Audiences and Memberships team. This is a varied role sitting at the heart of how we look after our audiences and members – bringing together customer service, membership communications, and concert support into a single brief.

You’ll be the day-to-day point of contact for our audiences and members across multiple channels: answering queries, sending communications, and being a familiar face at concerts. The Audiences and Memberships Officer handles the administrative side of membership (renewals, records, and fulfilment) which means this role is focused on the outward-facing, communicative work that makes members and audiences feel genuinely looked after.

Attention to detail and a warm, professional manner are equally important here. This role will require regular evening and occasional weekend work.

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