Audience & Membership Experience Lead

City Of Birmingham Symphony Orchestra; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

The City of Birmingham Symphony Orchestra (CBSO) is looking for a friendly, organised Audiences and Memberships Officer to join our newly formed team. This varied role sits at the heart of how we look after our audiences and members, combining customer service, membership communications, and concert support into one brief.

You’ll be the day-to-day contact across channels, handling queries, sending communications, renewals, records and fulfilment, with regular evening and occasional weekend work.

Qualifications

• Experience in customer service or membership roles preferred.
• Excellent communication and organisational skills.
• Comfortable working evenings and weekends as required.

Responsibilities

• Be the day-to-day contact for audiences and members across multiple channels.
• Process renewals, maintain records and fulfilment.
• Coordinate communications and assist with concert support and customer queries.

Job description

The City of Birmingham Symphony Orchestra (CBSO) is looking for a friendly, organised Audiences and Memberships Officer to join our newly formed team. This varied role sits at the heart of how we look after our audiences and members, combining customer service, membership communications, and concert support into one brief.

You’ll be the day-to-day contact across channels, handling queries, sending communications, renewals, records and fulfilment, with regular evening and occasional weekend work.