Member Experience & Audiences Coordinator

Black Lives in Musi; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Job summary

The CBSO is inviting applications for an Audiences and Memberships Officer to support our audiences and members with a warm, professional approach. You will connect with audiences across multiple channels, handling queries, communications, and providing a friendly presence at concerts.

The role also includes managing membership renewals, records and fulfilment, with a focus on outward-facing engagement and ensuring members feel looked after. Regular evening and some weekend work is required.

Qualifications

• Attention to detail and a warm, professional manner.

Responsibilities

• Be the day-to-day point of contact for audiences and members across channels.
• Handle membership renewals, records and fulfilment.
• Support communications and concert operations to engage members.

Job description

The CBSO is inviting applications for an Audiences and Memberships Officer to support our audiences and members with a warm, professional approach. You will connect with audiences across multiple channels, handling queries, communications, and providing a friendly presence at concerts.

The role also includes managing membership renewals, records and fulfilment, with a focus on outward-facing engagement and ensuring members feel looked after. Regular evening and some weekend work is required.