Audiences & Memberships Officer

LLOYD'S REGISTER INTERNATIONAL; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

The CBSO is looking for a friendly, organised Audiences and Memberships Officer to join our newly formed Audiences and Memberships team. This role sits at the heart of how we look after our audiences and members—bringing together customer service, membership communications, and concert support into a single brief.

You’ll be the day-to-day point of contact for our audiences and members across multiple channels: answering queries, sending communications, and being a familiar face at concerts.

Qualifications

• Experience in customer service or membership support.
• Strong communication and organisational skills.
• Ability to work evenings and weekends.

Responsibilities

• Answer queries from audiences and members across multiple channels.
• Handle membership renewals, records, and fulfilment.
• Support concerts with outward-facing communications.

Skills

Customer service

Communication

Organisation

Attention to detail

Job description

Jobs

Audiences & Memberships Officer

Job Description

The CBSO is looking for a friendly, organised, and proactive person to join our newly formed Audiences and Memberships team. This is a varied role sitting at the heart of how we look after our audiences and members – bringing together customer service, membership communications, and concert support into a single brief.

You’ll be the day-to-day point of contact for our audiences and members across multiple channels: answering queries, sending communications, and being a familiar face at concerts. The Audiences and Memberships Officer handles the administrative side of membership (renewals, records, and fulfilment) which means this role is focused on the outward-facing, communicative work that makes members and audiences feel genuinely looked after.

Attention to detail and a warm, professional manner are equally important here. This role will require regular evening and occasional weekend work.