Audiences & Memberships Officer

Airborne Comrades Association; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

The CBSO is seeking a friendly, organised Audiences and Memberships Officer to join our newly formed team in Birmingham. You will combine customer service, membership communications and concert support in one role, acting as the go-to contact for audiences and members across channels.

Regular evening and occasional weekend work is required. The role focuses on outward-facing communication, renewals and records, ensuring members and audiences feel genuinely looked after.

Responsibilities

• Be the day-to-day contact for audiences and members across multiple channels: handle queries, send communications, and greet concert-goers.
• Manage membership renewals, records and fulfilment, ensuring members feel looked after.
• Support concert activities with an outward-facing, professional and warm approach.

Job description

The CBSO is looking for a friendly, organised, and proactive person to join our newly formed Audiences and Memberships team. This is a varied role sitting at the heart of how we look after our audiences and members – bringing together customer service, membership communications, and concert support into a single brief.

You’ll be the day-to-day point of contact for our audiences and members across multiple channels: answering queries, sending communications, and being a familiar face at concerts. The Audiences and Memberships Officer handles the administrative side of membership (renewals, records, and fulfilment) which means this role is focused on the outward-facing, communicative work that makes members and audiences feel genuinely looked after.

Attention to detail and a warm, professional manner are equally important here. This role will require regular evening and occasional weekend work.

Contact details

[e-mail]
01216166515
CBSO Centre
Berkley Street
Birmingham
B1 2LF

Related information

• Download Audience Memberships Officer Sept 2026

The next ABO conference will take place in Birmingham from 3-5 February 2027 .