ATM Field Service Engineer – Uptime Champion (UK)

Brinks; Blackburn; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Company van

Fuel card

Tools provided

Uniform

Personal use of company vehicle

Medicash healthcare

Pension scheme

Life Assurance 4x annual salary

Group Income Protection

Career progression

Onboarding bonus

Performance bonus

Job summary

NoteMachine in Blackburn is seeking a Field Service Engineer to maintain and repair our nationwide ATM network, ensuring maximum uptime and top-tier service for customers. You will operate in the field, combining technical skills with a customer-focused approach to deliver a first-class experience.

The role requires hands-on engineering capability, fault-finding prowess, and a willingness to travel across the region. Competitive salary with onboarding bonus and performance incentives is offered.

Qualifications

• Previous field service experience with electro-mechanical equipment.
• Strong fault-finding and problem-solving skills.
• Proactive approach to delivering excellent service.
• Full UK driving licence with no more than 6 active penalty points.
• Excellent communication and customer service skills.
• Willingness to travel within your designated region.
• Flexibility to work weekends and bank holidays on a rota basis.
• Resident within the BB postcode area.
• Able to pass financial and background screening requirements.

Responsibilities

• Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machines.
• Diagnose faults and resolve technical issues efficiently and safely.
• Deliver high levels of customer service during every site visit.
• Work closely with customers to minimise downtime and maintain service performance.
• Accurately record repairs, parts usage, and service activity.
• Complete quality checks to ensure repairs meet company standards.
• Participate in ongoing technical and professional development training.
• Ensure compliance with company procedures, health & safety standards, and security protocols.

Skills

Field Service Engineering

Fault-finding

Customer service

UK driving licence

Travel readiness

Tools

ATM equipment knowledge

Job description

NoteMachine in Blackburn is seeking a Field Service Engineer to maintain and repair our nationwide ATM network, ensuring maximum uptime and top-tier service for customers. You will operate in the field, combining technical skills with a customer-focused approach to deliver a first-class experience.

The role requires hands-on engineering capability, fault-finding prowess, and a willingness to travel across the region. Competitive salary with onboarding bonus and performance incentives is offered.