Patient Pathway Coordinator - Rheumatology Support

Royal Berkshire; Reading; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Band 3 Assistant Patient Pathway Coordinator to support the Rheumatology team. This part-time post (30 hours weekly) is on-site and focuses on coordinating bookings and managing the patient pathway with a proactive, customer-focused approach.

You will work within a multidisciplinary team to maintain appointments, schedules, and patient information, ensuring timely care from referral to discharge and adherence to SOPs and clinical targets.

Qualifications

• Experience using IT systems and patient data systems.
• Experience scheduling outpatient appointments.
• Experience working with patients and conveying information about appointments or treatments.
• Experience working in a healthcare setting.

Responsibilities

• Be the point of contact for all administrative issues relating to patients' pathway of care.
• Support the patient pathway from referral to discharge within a multidisciplinary team.
• Contribute to high levels of patient and clinician satisfaction as a customer-focused contact point.
• Follow Standard Operating Procedures and defined timescales for role activities.
• Refer to the attached Job Description and Person Specification for details.

Skills

IT systems

Scheduling

Patient contact

Healthcare setting

Education

GCSE or equivalent

A-level/NVQ4 in Business Admin/Customer Care

Job description

The Royal Berkshire NHS Foundation Trust is seeking a Band 3 Assistant Patient Pathway Coordinator to support the Rheumatology team. This part-time post (30 hours weekly) is on-site and focuses on coordinating bookings and managing the patient pathway with a proactive, customer-focused approach.

You will work within a multidisciplinary team to maintain appointments, schedules, and patient information, ensuring timely care from referral to discharge and adherence to SOPs and clinical targets.