Senior Booking Co-Ordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 27,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust in Bath is seeking a Senior Booking Co-ordinator to join our team. This full-time role (37.5 hours, 9-5) focuses on booking operations for patients and coordinating with clinicians to ensure timely treatment within targets.

You will negotiate with clinicians and patients, manage waiting lists, and communicate decisions to consultants, managers, theatres and nursing staff. Full training and ongoing support are provided.

Qualifications

• Experience in a customer/patient focused environment.
• Confidentiality awareness.
• Ability to use computer software to develop operating lists.
• Experience dealing with patients or customers over the phone or in person.
• Ability to work under pressure and use initiative.

Responsibilities

• Provide a full and comprehensive service to ensure elective patients are admitted efficiently for surgery within national guidelines and the Trust’s Patient Access Policy.
• Effectively manage waiting lists and communicate decisions to Consultants, Managers, Theatres and Nursing Staff.
• Maximise Trust resources through clear communication and coordination.

Skills

Customer service

Telephone etiquette

Negotiation

Decision making

Organisational skills

Working under pressure

Teamwork

Empathy

Education

GCSE/O level or equivalent

Tools

Computer software

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Bath Town Bath Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 14/10/2026 23:59

Band 3

Job overview

Do you want to take up an exciting opportunity to join our team booking operations for patients?!

We are looking for a new Senior Booking Co-ordinator to join our well established team.

If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills to with clinicians and patients to ensure that patients receive their treatment within our target times.

This post is based onsite and is a key role within the Trust.

There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour!

Full support and training is provided.
This is a full time post @ 37.5 hours – our hours are 9-5.

Main duties of the job

To provide a full and comprehensive service to the organisation to ensure all elective patients are admitted efficiently for surgery within national guidelines and in accordance with the Trust’s Patient Access Policy. This will require the post holder to effectively make comprehensive decisions with regards to waiting list management and ensure that these decisions are effectively communicated to all relevant parties: Consultant Staff, Managers, Theatres and Nursing Staff, maximising the use of Trust resources.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about the role.

Person specification

Knowledge and Experience

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Ability to use computer software to develop operating lists
• Experience dealing with people (customers, patients) over the telephone or in person
• Ability/experience of working under pressure
• Ability to problem solve/use initiative
• Experience of dealing with patients appointments

Specific Skills

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
• Excellent organizational skills
• Prioritises own workload to meet deadlines
• Ability to work as part of a team

Qualifications

• Educated to GCSE/O level or equivalent work experience

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.