Associate Store Leader, Shopping Leblon

ON; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

ON is seeking an Associate Store Leader to drive operational excellence and engagement within our premium retail environment. You will translate the brand's customer-centric approach into daily practice, autonomously while championing your team's successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity, elevating premium service standards through systemic thinking and

Qualifications

• 5+ years of experience in retail leadership or premium brands.
• Ability to solve operational hurdles with systemic thinking.
• Experience delivering training and coaching to diverse teams.
• High emotional intelligence and commitment to continuous learning.

Responsibilities

• Drive operational excellence and team engagement within the retail environment.
• Support the retail function by optimizing store workflows and fostering high performance.

Skills

Retail leadership

High-touch service

Problem-solving

Team coaching

Communication

Job description

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand's premium identity. You will translate On's detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team's successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders