Lead Store Advisor, Brompton Road

On; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

On is seeking a Lead Store Advisor in Greater London to drive sales, mentor Store Advisors, and uphold operational excellence. You will supervise customer interactions, optimize inventory, and execute visual merchandising plans to deliver a premium shopping experience.

You will lead a small team, communicate brand values, and contribute ideas to improve store processes. The role requires 2–3 years in retail operations and at least 1 year of team leadership, with a passion for fashion and sports.

Qualifications

• 2–3 years of experience in retail operations or a customer-focused environment.
• At least 1 year of experience leading teams or driving performance.
• Interest or passion for Outlet, Running, Fashion, or Sports is essential.
• Excellent communication and interpersonal skills.
• Strong visual merchandising awareness.

Responsibilities

• Lead and mentor Store Advisors to drive sales performance.
• Supervise customer interactions and maintain operational excellence.
• Assist inventory management and maintain stock accuracy.
• Uphold visual merchandising standards and premium displays.
• Collaborate with store leadership and internal teams on store operations.

Skills

Team leadership

Customer service

Visual merchandising

Inventory management

Communication

Job description

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

• - Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• - Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• - Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• - Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• - Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.

Your story

• - 2-3 years of experience in retail operations or a customer-focused environment.
• - At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• - Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• - Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• - A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.

Meet the team

In this role, you’ll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail environment.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.