Lead Store Advisor, Century City Mall

ON RUNNING; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

ON RUNNING is seeking a Lead Store Advisor in London to elevate team performance and floor execution through coaching and hands-on leadership. You will role-model premium standards, drive a high-energy selling environment, and ensure flawless service on the shop floor.

You will coach peers, prioritize floor tasks, and partner with the Store Leader to nurture a culture of continuous improvement, attention to detail, and product storytelling in sports and fashion.

Qualifications

• 3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage floor priorities, or mentor peers to achieve performance goals.
• Deep understanding of service excellence and data-driven problem solving during planned changes.
• Demonstrates emotional intelligence with self-awareness and openness to new topics.
• Keen eye for detail and passion for technical product storytelling in sports, performance, or fashion industries.

Responsibilities

• Elevate team performance and floor execution through coaching and peer leadership.
• Role-model premium standards and operational precision on the sales floor.
• Support retail function by energizing the sales floor with a positive mindset and balanced feedback.
• Drive consistent excellence by guiding and uplifting team members.

Skills

Premium retail ops

Project leadership

Mentorship

Customer service excellence

Emotional intelligence

Attention to detail

Product storytelling

Job description

In short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your story

• You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively
• You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
• You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries