Store Leader, Chicago

ON; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

ON in Greater London seeks a Store Leader to act as the strategic visionary and owner of the store, delivering premium customer experiences and driving commercial results. You will blend a community-driven environment with elevated service, reporting to the Area Leader and upholding premium standards across fan journeys.

You bring 6+ years in premium retail leadership, with a track record of customer-centric operations, data leverage, and empathetic leadership.

Qualifications

• 6+ years of experience in retail leadership or business management within premium, community-focused brands.
• Expertise in customer-centric operations and leveraging data to build loyalty.
• High emotional intelligence with a focus on team dynamics and empathetic leadership.
• Entrepreneurial mindset and ownership of business outcomes in dynamic environments.

Skills

Retail leadership

Customer-centric operations

Data-driven decisions

Emotional intelligence

Entrepreneurial mindset

Team dynamics

Job description

In short

As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.

Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.

Your story

• You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
• You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment