Associate Store Leader, Woodbury

ON RUNNING; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

ON RUNNING is seeking an Associate Store Leader in Greater London to drive operational excellence and inspire a high-performing retail team. You will translate the brand's premium identity into daily practice, guiding routines, coaching staff, and ensuring fans experience authentic, exceptional service.

Reporting to the Store Leader, you will optimise store workflows, foster a culture of accountability, and collaborate with cross-functional partners to elevate service standards through systemic

Qualifications

• 5+ years of retail leadership or premium/service environments.
• Advanced problem-solving with systemic thinking to remove roadblocks.
• Experience delivering technical or operational training and coaching.
• High emotional intelligence with reflective learning.
• Strong communication and ability to influence cross-functional partners.

Responsibilities

• Drive operational excellence and team engagement in retail.
• Translate brand and customer-centric mindset into daily practice autonomously.
• Support store functions by optimizing workflows and processes.
• Elevate premium service standards through systemic thinking and ownership.
• Collaborate with cross-functional stakeholders to deliver results.

Skills

Retail leadership

Systemic thinking

Training & coaching

Emotional intelligence

Cross-functional collaboration

Job description

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand's premium identity. You will translate On's detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team's successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders