Associate IT Field Technical Analyst

Cadent Gas; East Midlands; Hybrid; GBP 36,000 - 40,000; Part time

Benefits offered by this job

Annual bonus

Company car

Pension scheme double matched

25 days holiday

Flexible working

Career development

ED&I commitments

Retail discounts

Gym access

Job summary

Cadent Gas is seeking an Associate IT Field Technical Analyst. This hybrid role with travel across the East Midlands requires delivering hands-on 1st and 2nd line IT support to field users, managing local IT infrastructure and stock, and driving improvements in first-time fixes.

You will collaborate with operational teams, suppliers and IT specialists to ensure devices, applications and services stay robust and secure. A full UK driving licence is essential.

Qualifications

• Experience delivering IT services across networks, Windows OS, AD/Entra ID and M365.
• Experience in a multi-sourced environment and ITIL disciplines.
• Strong customer service skills with ability to support colleagues at all levels.
• Ability to prioritise multiple issues and communicate complex IT matters clearly.
• A full UK driving licence is essential for travel across sites.

Responsibilities

• Provide hands-on 1st and 2nd line IT support to field users.
• Manage and maintain local IT infrastructure and hardware stock.
• Complete audits and build relationships with colleagues at all levels.
• Champion best practice and drive improvements to first-time fixes and service delivery.

Skills

Networks

Microsoft 365

AD/Entra ID

Intune/SCCM

Mobile solutions

AV & printing

IT security basics

ITIL knowledge

Customer service

Stakeholder management

Job description

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Title: Associate IT Field Technical Analyst

Location: Hybrid with travel in our East Midlands network

Advertised Salary: £35,541 - 39,723

Job Function: Information Technology

Working Hours: 37

Location Type: Hybrid

Contract Type: Permanent

Posting End Date: 27/10/2026

Deliver the technical support that keeps our operations moving

As our Associate IT Field Technical Analyst, you’ll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets, you will provide a high‑quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively.

Working across your designated network area, you’ll deliver hands on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You’ll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You’ll also champion best practice, identify opportunities to increase first‑time fixes, and support improvements to the way we deliver IT services.

Why you'll love this role:

This is a hands‑on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work.

• Operational Visibility– Support users across your regional network, working at the heart of day‑to‑day operations.
• End to End Ownership– Manage IT issues from initial detection through to resolution, ensuring a seamless user experience.
• Trusted Technical Support– Provide expertise across devices, applications, mobile technology, networking, AV and more.
• Relationship Building– Work closely with operational teams, suppliers and IT specialists to deliver great service.
• Continuous Improvement– Identify opportunities to drive efficiencies, increase first‑time fixes and improve how we deliver local IT services.

What you'll bring:

You’re an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service.

• Technical Expertise– Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles
• Practical Experience– Experience delivering IT services in a multi‑sourced environment, ideally within ITIL disciplines.
• Customer Focus– Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders.
• Delivery Versatility– Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language.
• Stakeholder Confidence– Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers.
  A full UK driving licence is essential for travel across sites.

This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You’ll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You’ll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Company car
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.

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