Associate IT Field Technical Analyst

Cadent Foundation; Leicester; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

Company car

Pension scheme

25 days holiday

Career development

Job summary

Cadent Foundation is seeking an Associate IT Field Technical Analyst to deliver hands‑on 1st and 2nd line IT support across our East Midlands network. You will manage local IT infrastructure, hardware stock, audits and vendor relationships while championing best practices to boost first‑time fixes.

The role is hybrid with travel, offering variety, autonomy and a clear impact on how colleagues work. A full UK driving licence is essential for travel across sites.

Qualifications

• Experience delivering IT services in a multi-sourced environment, ideally within ITIL disciplines.
• Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders.
• Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV and IT security.

Responsibilities

• Provide 1st and 2nd line IT support to field users across the designated network area.
• Manage and maintain local IT infrastructure and oversee hardware stock and audits.
• Build strong working relationships with colleagues, suppliers and service providers.
• Identify opportunities to increase first‑time fixes and improve IT service delivery.

Skills

Networks

Microsoft operating systems

AD/Entra ID

M365

Intune/SCCM

Mobile solutions

AV

IT security principles

Tools

ITIL disciplines

Job description

Title: Associate IT Field Technical Analyst

Location: Hybrid with travel in our East Midlands network

Advertised Salary: £35,541 - 39,723

Job Function: Information Technology

Working Hours: 37

Location Type: Hybrid

Contract Type: Permanent

Req ID: 3140

Posting End Date: 27/10/2026

Deliver the technical support that keeps our operations moving

As our Associate IT Field Technical Analyst, you’ll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets, you will provide a high‑quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively.

Working across your designated network area, you’ll deliver hands on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You’ll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You’ll also champion best practice, identify opportunities to increase first‑time fixes, and support improvements to the way we deliver IT services.

Why You'll Love This Role:

This is a hands‑on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work.

• Operational Visibility – Support users across your regional network, working at the heart of day‑to‑day operations.
• End to End Ownership – Manage IT issues from initial detection through to resolution, ensuring a seamless user experience.
• Trusted Technical Support – Provide expertise across devices, applications, mobile technology, networking, AV and more.
• Relationship Building – Work closely with operational teams, suppliers and IT specialists to deliver great service.
• Continuous Improvement – Identify opportunities to drive efficiencies, increase first‑time fixes and improve how we deliver local IT services.

What You’ll Bring:

You’re an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service.

• Technical Expertise – Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles
• Practical Experience – Experience delivering IT services in a multi‑sourced environment, ideally within ITIL disciplines.
• Customer Focus – Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders.
• Delivery Versatility – Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language.
• Stakeholder Confidence – Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers. A full UK driving licence is essential for travel across sites.

This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You’ll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You’ll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It For You

• Annual bonus
• Company car
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.