Associate IT Field Technical Analyst

Cadent Gas; Leicester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Company car

Pension scheme double matched up to 18

25 days holiday

Extra day off

Career development

Flexible working

ED&I commitments

Family policies

Retail discounts

Job summary

Cadent Gas is seeking an Associate IT Field Technical Analyst in the Leicester area to ensure field colleagues have the technology and support needed to perform safely and effectively.

You will deliver hands-on 1st and 2nd line IT support, manage local infrastructure, and drive improvements in first-time fix rates while working with operations teams and suppliers.

Qualifications

• Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles
• Experience delivering IT services in a multi-sourced environment, ideally within ITIL disciplines
• Customer-focused with the ability to support colleagues at all levels
• Delivery versatility to prioritise issues and translate complex IT matters into clear language

Responsibilities

• Provide 1st and 2nd line IT support to field users across the network
• Manage and maintain local IT infrastructure and hardware stock
• Oversee audits and improve IT service delivery
• Build strong relationships with operational teams, suppliers and IT specialists

Skills

Networks

Microsoft OS

AD/Entra ID

M365

Intune/SCCM

Mobile solutions

AV

Printing

IT security principles

Education

ITIL knowledge

Tools

Active Directory

Job description

Deliver the technical support that keeps our operations moving

As our Associate IT Field Technical Analyst, you'll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets, you will provide a high quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively.

Working across your designated network area, you'll deliver hands on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You'll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You'll also champion best practice, identify opportunities to increase first time fixes, and support improvements to the way we deliver IT services.

Why you'll love this role:

This is a hands on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work.

• Operational Visibility - Support users across your regional network, working at the heart of day to day operations.
• End to End Ownership - Manage IT issues from initial detection through to resolution, ensuring a seamless user experience.
• Trusted Technical Support - Provide expertise across devices, applications, mobile technology, networking, AV and more.
• Relationship Building - Work closely with operational teams, suppliers and IT specialists to deliver great service.
• Continuous Improvement - Identify opportunities to drive efficiencies, increase first time fixes and improve how we deliver local IT services.

What you'll bring:

You're an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service.

• Technical Expertise - Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles
• Practical Experience - Experience delivering IT services in a multi sourced environment, ideally within ITIL disciplines.
• Customer Focus - Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders.
• Delivery Versatility - Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language.
• Stakeholder Confidence- Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers.
  A full UK driving licence is essential for travel across sites.

This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You'll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You'll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network.

At Cadent, we're thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Company car
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

What's next?

Be part of something big. Help shape the future of gas for generations to come.