Associate Account Manager

P2P; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Institutional Account Manager to join their dynamic team. This role is pivotal in providing world-class service to institutional clients, ensuring they effectively utilize the product suite. The ideal candidate will have exceptional communication skills, a knack for building lasting relationships, and an organized approach to managing client portfolios. If you thrive in a fast-paced environment and are eager to contribute to the evolving crypto economy, this is the opportunity for you.

Qualifications

• Exceptional communication skills to influence outcomes.
• Ability to build trusted relationships with clients.

Responsibilities

• Support high-priority clients and deliver excellent experiences.
• Manage client escalations and provide clear communication.

Skills

Verbal Communication

Written Communication

Client Relationship Management

Problem Solving

Stakeholder Management

Education

Bachelor's Degree

Job description

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone eager to leave their mark on the world, who relishes the pressure and privilege of working with high-caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Job Role: Institutional Account Manager

You’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients. Diligent, customer-focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading, and Prime organization as we help build the crypto economy.

What you’ll be doing:

• Supporting high-priority clients and working on initiatives to deliver excellent client experience as an Associate Account Manager.
• Partnering with Senior Account Managers and Management to support large, complex relationships across client segments including market makers, wholesale, asset managers, and corporates.
• Understanding complex, multi-product client workflows and strategies to ensure effective integration and utilization of our product suite, focusing on trading and custody across the Exchange and Prime.
• Collaborating with cross-functional teams including Sales, Trading, Legal, Compliance, and Operations to onboard clients and support across our product suite.
• Providing an exceptional client experience through stakeholder management, prioritization, and efficient execution.
• Managing client escalations promptly and effectively, with clear communication to AM Leadership and root cause analysis.
• Distilling client feedback to internal teams, including Operations, Engineering, and Product, especially regarding bugs, incidents, or product requests.

What we look for in you:

• Exceptional verbal and written communication skills with a focus on influencing outcomes.
• Ability to build trusted, lasting relationships with clients and internal stakeholders.
• Understanding of risks across key functions and workflows to identify issues and concerns.
• Organized, independent working style to manage your client portfolio effectively.

Nice to haves:

• Experience and knowledge in Digital Assets.
• Prior Prime Brokerage experience.
• Experience in Account or Relationship Management.
• Fluency in French, German, Italian, or Spanish.

Job ID: P67235

Additional Information:

Please note each candidate may submit a maximum of four applications within any 30-day period. We encourage careful consideration of how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, sex, gender identity, sexual orientation, or any other protected status by law. We also consider qualified applicants with criminal histories in accordance with applicable laws.

For US applicants, view the Know Your Rights notice. Coinbase participates in the E-Verify program where applicable. We are committed to providing reasonable accommodations for individuals with disabilities. Contact us at accommodations[at]coinbase.com for assistance.

Privacy and Data Security

Our Data Privacy Notice explains how we handle your data, depending on your location, including compliance with GDPR and CCPA. By applying, you agree to our data processing practices. US applicants specifically agree to arbitration of disputes, as outlined here.