Associate Account Manager

TN United Kingdom; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job description

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The Instant Group is hiring!

We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.

As the world’s largest flexible workspace market, we take pride in:

• Providing over 250,000 organisations worldwide with office space, coworking memberships, virtual offices, or meeting rooms
• Delivering the latest flex market data and insights
• Offering expert consulting services on portfolio strategy, procurement, and sustainability
• Empowering 20,000+ landlord, operator, and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency

By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.

Our clients, including Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, trust our team across virtual and real-life offices globally, from London, Paris, and New York to Hong Kong, Singapore, and Sydney.

Join our dynamic organization, awarded one of the ‘Best Places to Work in Property’ and featured in the ‘Sunday Times HSBC International Track 200’. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.

The Role

We’re seeking an Associate Account Manager to join the Americas Sales & Account Management Team. You’ll act as a key contact for several key accounts, leading and managing serviced office transactions. You’ll gain a full understanding of the client’s business, ensuring that flex solutions are delivered to an exceptional standard.

If you’re people-focused with a flair for administration, we’d love to hear from you!

What will you be doing?

• Work as part of a team to ensure the successful introduction, implementation, and ongoing delivery of contracts or services, and the successful extension/renewal of existing contracts or services
• Manage day-to-day client issues and requests as part of the global account team, maintaining relationships and developing additional revenue streams
• Assist in managing critical date activity for client flex portfolios through technologies and trackers across a global portfolio to ensure timely transactions
• Research and recommend market conditions, operators, and financials
• Collaborate with the global team on key client pitches, evaluating flex market data with our insights team for presentations
• Manage operator communications to ensure all information is received and understood according to client specifications, including arranging tours

Who are we looking for?

• Alignment with our company behaviors: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
• Exceptional attention to detail and organizational skills
• Strong verbal and written communication and presentation skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Power BI)
• Ability to work independently and collaboratively, building relationships with partners and clients
• Willingness to take on new challenges and responsibilities
• Proven track record of providing excellent customer service internally and externally

What’s in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual bonus
• Private healthcare and life insurance
• A focus on connectivity, flexibility, and larger relationships within our workplace experience strategy
• Bespoke training programs and our ‘Instant Learning’ portal
• Reward Gateway discounts
• Global Employee Assistance Programme
• Recognition schemes with quarterly and annual awards, including prizes