Junior Software Account Manager

Forterro; Tewkesbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

Forterro is seeking an Associate Account Manager to support a portfolio of customers using our industry-leading software solutions. You will work closely with experienced Account Managers, build relationships with clients, and identify opportunities to help customers maximise value from their software investments.

Ideal candidates have experience in customer-facing roles, enjoy speaking with customers, and are eager to develop a career in software sales and account management.

Qualifications

• Experience in a customer-facing commercial role.
• Strong communication and relationship-building skills.
• Confident speaking with customers by phone, video and in person.
• Proactive approach and ability to create opportunities through engagement.
• Commercial awareness and interest in sales and account management.
• Good organisational skills and attention to detail.

Responsibilities

• Support a portfolio of customers and build relationships to maximise value from Forterro software.
• Identify opportunities for additional products, services and functionality.
• Respond to customer inquiries and proactively engage to improve retention and account growth.
• Develop towards taking on greater commercial responsibility and ownership of accounts.

Skills

Customer-facing

Communication

Relationship-building

Phone/video/in-person

Proactive

Commercial awareness

Organisation

Needs analysis

CRM familiarity

Tools

Pipedrive CRM

Job description

Forterro is seeking an Associate Account Manager to support a portfolio of customers using our industry-leading software solutions. You will work closely with experienced Account Managers, build relationships with clients, and identify opportunities to help customers maximise value from their software investments.

Ideal candidates have experience in customer-facing roles, enjoy speaking with customers, and are eager to develop a career in software sales and account management.