Assistant Store Manager - Hour Passion - Bicester Village

SWATCH GROUP; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury watch and jewelry retailer in Bicester is looking for an experienced retail manager to lead the store team and ensure exceptional customer service. The successful candidate will train and motivate employees, manage cash handling and stock control, and maintain high standards of store presentation. Ideal candidates will possess retail management experience, especially in the watch and jewelry sector, along with strong people skills and a commitment to service excellence. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Previous retail management or supervisory experience.
• Experience working in the Watch & Jewellery or Luxury sector.
• Strong customer service skills with the ability to interact with a diverse clientele.

Responsibilities

• Train, supervise and motivate employees to achieve store goals.
• Ensure high levels of customer service and satisfaction.
• Accurate reporting of stock control and sales figures.
• Manage cash handling and banking procedures securely.
• Maintain store cleanliness and health and safety standards.

Skills

Retail management experience

Exceptional people skills

Experience in Watch & Jewellery sector

Job description

Company

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.

Job Description

Staff Management

• Train, supervise and motivate employees to achieve the goals of the store.
• Plan, organise and prioritise self and team to ensure optimum use of available time.
• Motivate and develop a high performing team.
• Deliver high customer service through team.
• Produce staff rotas.
• Manage staff holidays.
• Monitor employee's performance.

Training

• Assist in the implementation of induction for all new employees.
• Assist in the training and development of the Boutique team.

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Report to Hour Passion HQ / outlet centre management as necessary.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time, using an omni channel approach as needed.

Security & Stock

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Carry out stock checks and audits in line with Company policies and procedures.
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling

• Ensure the till is reconciled daily.
• Ensure that cash handling and banking procedures are in line with Company policies and procedures.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is always kept clean and presentable, including back of house areas.
• Ensure Health and Safety awareness.
• Ensure Visual Merchandising standards are adhered to.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.

Product Knowledge

• Attend regular training days or sessions.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• Implement Company procedures and guidelines.
• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Key Skills

• Previous retail management/supervisory experience
• Previous experience working in Watch & Jewellery or Luxury sector
• Exceptional people skills