Sales Associate - Harrods (mandarin speaker)

Thom Browne, Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Diversity & inclusion

Career development

Job summary

Thom Browne is seeking a customer-focused luxury retail specialist in London to uphold brand standards and deliver best-in-class service. You will engage clients, maintain product knowledge, and support daily shop presentation in line with Brand Presentation Guide standards.

The ideal candidate has at least 3 years in luxury retail, fluent Mandarin, and strong relationship-building skills. You thrive independently, are highly organized, and passionate about the Thom Browne world.

Qualifications

• Minimum 3 years of experience in luxury retail or luxury customer service.
• Fluent Mandarin is mandatory; additional languages a plus.
• Ability to source prospective clients from your existing network.
• Strong skills in client relationship management, selling techniques and communication.

Responsibilities

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; build strong client relationships and keep clients updated.
• Maintain exceptional product knowledge and brand awareness.
• Support daily shop presentation; ensure merchandise is filled and Brand Presentation Guide standards are upheld.
• Maintain awareness of product selections, styles, Ecommerce offerings, and inventory.
• Maintain brand expertise on product, history, events, trends, selling points, and featured products.
• Identify selling opportunities and communicate customer feedback; manage shipments/transfers timely.
• Manage back stock to keep floor stocked and stock room organized; communicate stock calls and opportunities.

Skills

Mandarin fluency

Luxury retail experience

Client relationship management

Product knowledge

Communication skills

Entrepreneurial mindset

Highly organized

Job description

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner.
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Fluent Mandarin speaker is mandatory. Additional language fluency a plus.
• Ability to source prospective clients from existing sphere of influence.
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Diverse and inclusive working environment
• Career progression and development programs

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.