Assistant Manager

Harrods; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

22 days' holiday

Birthday off

Double time on bank holidays

Up to 33% Harrods discount

Pension scheme

Job summary

A luxury department store in England is seeking an Assistant Manager to lead a dedicated team in the beauty sector. You will drive operational excellence and inspire team development while ensuring outstanding customer service. Ideal candidates will have a strong retail management background and a passion for people development. This role offers benefits including 22 days' holiday, discounts, and pension scheme.

Qualifications

• Strong retail management background.
• Proven track record of leading large teams.
• Experience in the beauty industry desirable.
• Customer‑led service mindset and ability to drive standards.

Responsibilities

• Build and lead an exceptional team.
• Inspire your team to take pride in operational processes.
• Collaborate with Sales Manager to coordinate exciting projects.
• Collaborate with Sales Manager and cross‑functional teams on key projects.

Skills

Retail management

Leadership

Customer service

Communication

Job description

Harrods Lakeside, England, United Kingdom

Assistant Manager

We’re currently looking for an Assistant Manager to join our welcoming and close‑knit H Beauty team in Lakeside.

Harrods is bringing more magic, innovation, and theatre to the beauty market through our H Beauty standalone stores across the UK. H Beauty is no normal beauty hall, with a champagne bar, blow‑dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience customers have when they walk through our doors.

About the Role

As an exceptional leader, you will be responsible for building an exceptional team. You will work to achieve and deliver our business vision of the “Art of the Possible” in the beauty world. You’ll inspire your team to take pride in operational processes including visual standards and back‑of‑house.

Being a relationship‑led manager, you will spot talent, bring in the right people to deliver the best service to our customers and beyond, with a passion for people development to create the managers of tomorrow.

You will also collaborate with your Sales Manager and other business functions to coordinate and manage exciting projects.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on bank holidays, up to 33% Harrods discount (including our restaurants), plus joining our pension scheme.

About You

You will have a strong retail management background (beauty industry experience desirable but not essential) and a proven track record of leading large teams. You will be a relationship‑led leader, ensuring all colleagues feel valued and included and helping your team be their best. Communication doesn’t stop with your team; you will actively seek constructive feedback for continuous improvement from business stakeholders.

• Be a relationship‑led manager who likes being on the floor with your colleagues helping your team be their best.
• Be resilient; actively seek constructive feedback for continuous improvement from your store stakeholders.
• Be self‑aware and comfortable operating in ambiguity; it’s a new concept, we are evolving as we work.
• Have an appreciation of and adherence to operational and safety standards.
• Be experienced in creative presentation of products or services.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. Beyond a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate most of the skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Management
• Retail