Assistant Manager

Harrods; Chester; On-site; GBP 36,000 - 45,000; Full time

Job summary

Harrods is seeking an Assistant Manager for its H beauty team in Chester. You will lead a large team on the shop floor, uphold visual standards, and collaborate with the Sales Manager on exciting projects to deliver an outstanding customer experience.

With a strong background in retail management, you will be a relationship-led leader who values people development and stakeholder feedback, driving excellence across service and operations at our luxury beauty destination.

Qualifications

• Strong retail management background; beauty industry experience desirable but not essential.
• Proven track record of leading large teams.
• Excellent relationship-building with stakeholders and colleagues.

Responsibilities

• Build and lead an exceptional team on the shop floor.
• Drive visual standards and back-of-house processes to deliver service excellence.
• Collaborate with Sales Manager and other functions on projects and initiatives.
• Foster talent development to grow future store leaders.

Skills

Retail management

People development

Communication

Job description

We’re currently looking for an Assistant Manager to join our welcoming and close-knit H beauty team in Chester. Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

About the Role

As an exceptional leader, you will be responsible for building an exceptional team. You will work to achieve and deliver our Business vision of the “Art of the Possible” in the beauty world. You’ll inspire your team to take pride in operational processes including visual standard and back of house. Being a relationship led leader, you will be a great spotter of talent, bringing in the right people to deliver the best service to our customers and beyond, with a passion for people development to bring new talent through to be the managers of tomorrow. You will also collaborate with your Sales Manager and other business functions to coordinate and manage exciting projects.

About You

You will have a strong retail management background (beauty industry experience is desirable but not essential) and a proven track record of leading large teams. You will be a relationship led leader, ensuring all colleagues feel valued, included, and help your team to be their best. Communication doesn’t stop with your team, and you will actively seek constructive feedback for continuous improvement from your business stakeholders.

• Be a relationship led manager who likes being on the floor with your colleagues helping your team to be their best.
• Be resilient in this role is key, you will work to actively seek constructive feedback for continuous improvement from your store stakeholders.
• Be self-aware and comfortable operating in ambiguity. It’s a new concept, we are evolving as we work.
• Have an appreciation of and adherence to operational and safety standards.
• Be experienced in creative presentation of products or services.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Beauty Retail & Services (Stefano Sacchettini)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.