Assistant Store Manager Gatwick Airport (40 hours 12 month FTC)

Rituals; Horley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager in Horley, UK, to motivate staff and ensure exceptional shopping experiences. You will support the Store Manager by recruiting and coaching a talented team, while also managing daily operations. Ideal candidates will have prior retail or hospitality experience and strong people management skills. This is a full-time position with early shifts starting at 3 AM and late shifts until 10 PM. A fixed-term contract for 12 months is offered.

Qualifications

• High energy and a positive attitude.
• Prior experience in a similar role in retail or hospitality.
• Strong leadership and interpersonal skills.

Responsibilities

• Motivate the team and deliver a meaningful shopping experience.
• Support the Store Manager in fostering a positive culture.
• Recruit and develop a high-engaged store team.
• Handle day-to-day business activities.

Skills

Team motivation

Communication skills

Coaching

Problem-solving

People management

Job description

Overview

As Assistant Store Manager you motivate your team and deliver a meaningful shopping experience. You support the Store Manager, recruit and coach a diverse talent pool, and drive operational excellence in all areas.

Responsibilities

• Act as a role model and true ambassador for Rituals.
• Support the Store Manager in creating a culture of trust, positive feedback and constructive communication.
• Recruit, hire, retain and develop a high‑engaged store team.
• Coach team members to reach full potential and achieve store performance goals.
• Serve as the Store Manager’s right hand by handling day‑to‑day business activities.

Qualifications

• High energy, low ego, a sense of humor and inspiring performance orientation.
• Prior relevant experience as an Assistant Store Manager or equivalent in retail or hospitality.
• People management skills: communication, motivation, coaching, connection and inspiration.
• Experience sharing knowledge to drive behavioural change and develop others.
• Decision making and problem‑solving skills.
• 5‑year checkable work history.
• Clean criminal record check (CRB/DBS).

Availability

Must be available for early shifts starting at 3 AM on three days per week and late shifts ending at 10 PM on two days per week.

Contract & Logistics

• 12‑month fixed‑term contract.
• Full‑time, no remote work.
• Vacancy: 1.