Beauty Advisor – Ethical Retail & Customer Care

The Bodyshop; Dudley; On-site; GBP 12,000 - 15,000; Full time

Job summary

The Body Shop in the United Kingdom is seeking a store team member to deliver outstanding customer service on the shop floor. You will listen to customers, recommend products, and help them find skincare routines that suit their needs while representing our cruelty-free and Community Trade ethos.

You will share our activist heritage and values, engage with shoppers daily, and support store operations while enjoying a role that embraces ethical beauty and positive social impact.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• A genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit through exceptional customer service on the shop floor.
• Demonstrate and uphold The Body Shop values and policies.
• Talk with customers about products, skincare regimes and ethical sourcing.
• Assist in merchandising and product recommendations.

Skills

Interpersonal skills

Customer service

Communication

Passion for beauty/retail

Job description

The Body Shop in the United Kingdom is seeking a store team member to deliver outstanding customer service on the shop floor. You will listen to customers, recommend products, and help them find skincare routines that suit their needs while representing our cruelty-free and Community Trade ethos.

You will share our activist heritage and values, engage with shoppers daily, and support store operations while enjoying a role that embraces ethical beauty and positive social impact.