Assistant Store Manager — Designer Collectibles Lead

Pop Mart; Birmingham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Training and development

Regular team events

40-Hour Workweek, 7-Hour Shifts +1h PA

Job summary

POP MART is seeking an Assistant Store Manager for our Birmingham New Street store. You will work with the Store Manager to run daily retail operations and ensure exceptional customer service in a fast-paced, multicultural environment.

The role requires 2+ years in store management, strong English communication, and a track record of achieving sales targets. You will lead a team, manage schedules, and contribute to visual merchandising while coordinating with the merchandising and management

Qualifications

• 2+ years full time experience in store management.
• Fluent in professional English with excellent communication.
• Proactive with strong customer service to deliver memorable shopping experiences.
• Ability to develop and implement sales strategies.
• Proven leadership with team supervision experience.
• Strong organizational skills and attention to detail.
• Experience with rota scheduling and sales reporting.

Responsibilities

• Assist the Store Manager overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring they adhere to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays

Skills

Leadership

Customer service

Communication

Time management

Team motivation

Organizational skills

Store operations

POS systems

Tools

POS systems

Retail software

Job description

POP MART is seeking an Assistant Store Manager for our Birmingham New Street store. You will work with the Store Manager to run daily retail operations and ensure exceptional customer service in a fast-paced, multicultural environment.

The role requires 2+ years in store management, strong English communication, and a track record of achieving sales targets. You will lead a team, manage schedules, and contribute to visual merchandising while coordinating with the merchandising and management