Assistant Store Manager – Birmingham Designer Collectibles

POP MART UK CORPORATION LTD; Park Central; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Appreciation gifts monthly

Bonus scheme

EAP (Employee Assistance Programme)

Training & development

Team events

Job summary

POP MART is seeking an Assistant Store Manager to support the Store Manager at our Birmingham New Street store. You will oversee daily retail operations, guide the sales team, and ensure POP MART’s standards and customer service excellence are met.

The role requires 2+ years in store management, leadership skills, and a passion for designer collectibles. A 40-hour week with shift patterns, including weekends, is expected; POP MART offers training and development opportunities.

Qualifications

• 2+ years full time experience in store management level.
• Fluent in professional English, with excellent verbal and written communication skills.
• Proactive with strong customer service skills to provide a memorable shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills with experience supervising a team.
• Strong organizational skills with a keen attention to detail.

Responsibilities

• Assist the Store Manager overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring they adhere to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Store management

Customer service

Leadership

Team supervision

English proficiency

Job description

POP MART is seeking an Assistant Store Manager to support the Store Manager at our Birmingham New Street store. You will oversee daily retail operations, guide the sales team, and ensure POP MART’s standards and customer service excellence are met.

The role requires 2+ years in store management, leadership skills, and a passion for designer collectibles. A 40-hour week with shift patterns, including weekends, is expected; POP MART offers training and development opportunities.