Assistant Store Manager

Machine Mart Ltd; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Retail Trust access

Job summary

Machine Mart Ltd in the United Kingdom is seeking an experienced store supervisor to jointly run a retail outlet with the Store Manager. You will co-manage a small team of 4–6 staff, lead by example, and work up to 45 hours per week with overtime paid or taken as time off in lieu.

You will motivate the team to deliver excellent customer service and to achieve challenging sales targets, building strong rapport with customers and offering honest advice throughout the buying journey.

Qualifications

• Experience in a retail customer service or sales environment is essential.
• Supervisory or junior management experience in retail or field sales, ideally hard goods.
• Knowledge of our product range or willingness to learn is required.
• Proven ability to sell products and deliver excellent customer service.
• Demonstrated success in achieving sales targets and driving performance.
• Confident, enthusiastic team player with strong numeracy and accuracy.
• Self-motivated with a can-do attitude and a desire to lead a team.

Responsibilities

• Share day-to-day running of the store with the Store Manager.
• Co-manage a small team of 4–6 staff and lead by example.
• Work up to 45 hours per week with overtime paid or taken as time off in lieu.
• Motivate the team to deliver a great customer experience while hitting sales targets.
• Build rapport with customers, advise honestly, and guide them through choices.

Skills

Retail sales

Customer service

Team leadership

Product knowledge

Sales targets

Numeracy

Basic IT literacy

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee