Assistant Store Manager

Machine Mart Ltd; Portsmouth; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Pension scheme

Life Cover

Access to the Retail Trust

Discounts on high street brands

Role specific training and development

Internal promotion of candidates

Paid Breaks

Free Tea & Coffee

Job summary

Machine Mart Ltd in Portsmouth is seeking a capable supervisor to work alongside the Store Manager to run daily operations and lead a small team.

You will focus on delivering excellent customer service, driving sales, coaching colleagues, and maintaining product knowledge to meet targets while upholding store standards and staff development.

Qualifications

• Experience in a retail customer service or sales environment.
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• Knowledge of some or all of our product range

Responsibilities

• Share joint responsibility for the day-to-day running of the store with the Store Manager.
• Lead a small team of 4–6 staff and co-manage.
• Work up to 45 hours per week with overtime paid or time off in lieu.
• Motivate the team to deliver excellent customer service and achieve sales targets.
• Build rapport with customers and provide honest advice, helping them choose confidently.

Skills

Retail sales

Team supervision

Product knowledge

Customer service

Targets achievement

Numeracy

IT literacy

Self-motivation

Leadership

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee