Assistant Store Manager

Machine Mart Ltd; Leicester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare cash plans

Company pension

Life Cover

Retail Trust access

Brand discounts

Role-specific training

Internal promotion

Paid breaks

Free tea & coffee

Job summary

Machine Mart Ltd is seeking a Store Supervisor in Leicester to help run the store alongside the Store Manager. You will co-manage 4-6 staff, lead by example, and be present up to 45 hours per week with flexible time off in lieu for extra hours.

You will motivate the team to deliver excellent customer service, meet challenging sales targets, and build rapport with customers choosing products carefully.

Qualifications

• Proven experience in a retail customer service or sales environment.
• Supervisory or junior management experience within a retail or field sales position.
• You’ll have practical knowledge of our product range.
• Proven ability to sell some or all of our product range.
• Proven ability to deliver excellent customer service.
• Proven experience in achieving sales targets.
• You’ll be a confident, enthusiastic team player.
• Numeracy and basic computer literacy.
• Self motivation and a can-do attitude.
• Desire to succeed as co-leader of the team.

Responsibilities

• Share joint responsibility for the day to day running of the store.
• Co-manage a small team of 4-6 staff, leading by example.
• Work up to 45 hours per week with paid OT or time off in lieu.
• Motivate the team to deliver a great customer experience and hit sales targets.
• Build rapport with customers and reassure them when overwhelmed by choice.

Skills

Retail sales

Supervisory experience

Product knowledge

Customer service

Sales targets

Team player

Numeracy

Computer literacy

Self-motivation

Leadership

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee