Assistant Store Manager

Machine Mart Ltd; Wolverhampton; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Pension

Life Cover

Retail Trust access

Discounts on brands

Training & development

Internal promotion opportunities

Paid breaks

Tea & Coffee

Job summary

Machine Mart Ltd in Wolverhampton is seeking a store supervisor to partner with the Store Manager in running the store and delivering outstanding customer service. You will co-lead a small team, work up to 45 hours per week, and share responsibility for achieving challenging sales targets.

You will motivate colleagues, offer honest advice to customers, and build rapport to help shoppers navigate a wide range of products. A hands-on leader with a can-do attitude is ideal.

Qualifications

• Experience in a retail customer service environment.
• Experience supervising a small team.
• Knowledge of relevant product range.
• Proven ability to meet sales targets.
• Strong customer service skills.
• Confident, enthusiastic team player.
• Accurate numeracy and basic IT skills.
• Self-motivated with a proactive attitude.
• Desire to progress to leadership roles.

Responsibilities

• Share responsibility for day-to-day running of the store with Store Manager.
• Work up to 45 hours per week with time off in lieu for extra time.
• Co-manage a small team of 4–6 staff.
• Motivate the team to deliver great customer experience and meet sales targets.
• Build rapport with customers and guide them through decisions.

Skills

Retail customer service experience

Supervisory/Junior management

Product range knowledge

Sales target achievement

Customer service excellence

Team leadership

Numeracy and accuracy

Basic computer literacy

Self-motivation and can-do attitude

Co-leadership ambitions

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee