Assistant Store Manager

Machine Mart Ltd; Colchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to Retail Trust (24h helpline)

Discounts on high street & online品牌

Role specific training and development

Internal promotion opportunities

Paid Breaks

Free Tea & Coffee

Job summary

Machine Mart Ltd in Colchester is seeking a capable Store Supervisor to work with the Store Manager, sharing responsibility for the day-to-day running of the store. You will co-lead a small team of 4-6 staff, motivate the team to hit sales targets and deliver great customer service.

You will build rapport with customers, offer honest advice, and lead by example, with up to 45 hours per week and time off in lieu for extra hours.

Qualifications

• Experience in a retail customer service or sales environment.
• Supervisory or junior management experience in retail or field sales.
• Knowledge of product range or willingness to learn.
• Proven ability to sell products and meet sales targets.
• Proven ability to deliver excellent customer service to all customers.
• Confident, enthusiastic team player with good numeracy and accuracy.

Responsibilities

• Share day-to-day running of the store with the Store Manager.
• Co-manage a small team of 4–6 staff.
• Motivate the team to deliver a great customer experience and achieve sales targets.
• Build rapport with customers and provide honest advice, helping them choose products.

Skills

Retail leadership

Customer service

Sales targets

Team management

Product knowledge

Numeracy

Computer literacy

Tools

POS system

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee