Assistant Store Manager

Ace and Tate; Bristol; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Up to 16% monthly bonus

28 days holiday, increasing to 33

Wellbeing support

Discount codes for opticals

Team events

Access to learning portal

Job summary

Ace and Tate is seeking an Assistant Store Manager in Bristol. This role involves collaborating with the Store Manager to motivate a high-performing team and ensure smooth daily operations. Key responsibilities include monitoring performance through KPIs, providing excellent customer service during the eye test journey, and applying optical skills for customer frame selections. The position offers a monthly performance bonus, up to 33 days of holiday, well-being support, discounts on optical products, and continual development opportunities.

Qualifications

• Experience managing or supporting a team to achieve performance targets.
• Strong understanding of optical products and customer service.
• Ability to oversee daily operations smoothly.

Responsibilities

• Work alongside the Store Manager to motivate the team.
• Oversee daily operations to ensure efficiency.
• Help track KPIs and achieve sales targets.
• Guide customers through the eye test journey.
• Assist customers in choosing frames and making adjustments.

Skills

Optical skills

Team leadership

Customer service

Performance monitoring

Job description

Great glasses start with great people. Our culture is built on curiosity, collaboration, and care. Curious how we work?

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Assistant Store Manager in Bristol, 32‑40 hours.

What our Assistant Store Managers do

• Be the right hand by working side‑by‑side with the Store Manager to create a motivated, high‑performing team and a welcoming store environment.
• Keep things running smoothly by overseeing daily operations to ensure everything is working like clockwork.
• Monitor performance by helping track KPIs and supporting the Store Manager in reaching sales and service targets.
• Deliver standout service by guiding customers through every step of the eye test journey with care and expertise.
• Apply your optical skills by helping customers choose the right frames and lenses, and carrying out precise adjustments and lens cutting.

What we offer

• Rewarding your impact by earning up to an 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full‑time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.