Luxury Retail Store Leader — Service & Growth

SKIMS; Greater London; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

SKIMS is seeking a Customer Experience Assistant Store Leader in London to elevate service standards and drive commercial performance on the shop floor. You will lead with energy, coach the team, and ensure an exceptional customer journey across all touchpoints.

In this role you’ll partner with Visual Merchandising and Operations, build inclusive teams, and translate broader retail strategies into in-store execution that reflects the SKIMS brand and delivers memorable experiences for every guest.

Formación

• 2–4 years of retail leadership experience.
• Strong focus on customer experience or service leadership.
• Experience in luxury or premium retail environments.

Responsabilidades

• Lead with a customer-obsessed mindset, ensuring every guest receives an elevated and personalized service experience.
• Act as the service leader on the floor, modeling SKIMS service standards and coaching the team in real time.
• Ensure the store floor is consistently staffed, zoned, and operating smoothly during peak traffic periods.
• Resolve customer concerns with professionalism, empathy, and strong problem-solving skills.
• Build a culture of product expertise, ensuring the team confidently speaks to fit, function, and fabric.
• Coach selling behaviors that connect product benefits with customer needs.
• Support store KPIs including conversion, average transaction value, and customer satisfaction.
• Partner with Visual Merchandising and Operations leaders to maintain a seamless customer journey across the store.
• Lead service-focused training and onboarding to ensure new team members are confident in SKIMS service standards.
• Use customer feedback and store insights to identify opportunities to enhance the customer experience.
• Maintain a strong presence on the sales floor, leading with energy, pace, and confidence.

Conocimientos

Retail leadership

Customer experience

Team coaching

Luxury retail

Descripción del empleo

SKIMS is seeking a Customer Experience Assistant Store Leader in London to elevate service standards and drive commercial performance on the shop floor. You will lead with energy, coach the team, and ensure an exceptional customer journey across all touchpoints.

In this role you’ll partner with Visual Merchandising and Operations, build inclusive teams, and translate broader retail strategies into in-store execution that reflects the SKIMS brand and delivers memorable experiences for every guest.