Assistant Store Leader: Omni-Channel & Team Growth

tapestry; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Equity, Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Kate Spade New York is part of the Tapestry portfolio, a global house of brands focused on diversity and growth. This Assistant Store Leader role partners with the Store Leader to drive productivity, deliver exceptional service, and manage omni-channel selling while fostering an inclusive environment for the team.

You will recruit, coach, and develop staff, manage KPIs, and coordinate with corporate teams on strategies.

Qualifications

• 2+ years of retail management experience in fashion or lifestyle.
• Strong leadership, communication, and organizational skills.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency (for EU).

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Leadership

Communication

Analytics

Organization

Microsoft Office

Tools

Retail systems

Excel

PowerPoint

Outlook

Word

Job description

Kate Spade New York is part of the Tapestry portfolio, a global house of brands focused on diversity and growth. This Assistant Store Leader role partners with the Store Leader to drive productivity, deliver exceptional service, and manage omni-channel selling while fostering an inclusive environment for the team.

You will recruit, coach, and develop staff, manage KPIs, and coordinate with corporate teams on strategies.