Assistant Shop Manager

St Elizabeth Hospice; Ipswich; On-site; GBP 15,000; Full time

Job summary

A community-focused charity in Ipswich seeks a proactive Retail Shop Manager to oversee daily operations and manage a team of volunteers. The successful candidate will be responsible for achieving financial targets and maintaining high standards of customer service and merchandising. The position requires strong leadership skills and experience in retail management. This role offers 27 days of annual leave and additional employee benefits, contributing to a supportive work environment.

Benefits

27 days annual leave

Pension scheme

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Qualifications

• Experience in retail management or similar roles.
• Strong leadership skills to manage volunteers.
• Ability to meet financial targets.

Responsibilities

• Oversee daily operations of the shop.
• Achieve financial budgets.
• Promote and monitor Gift Aid.
• Manage a volunteer team.

Skills

Customer service

Financial management

Team management

Merchandising

Job description

Status: Permanent

Salary: £14,473.80 per annum (WTE £24,123)

Hours: 22.5 hours per week

Closing date: 25 January 2026

Interview date: 30 January 2026

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.

Responsibilities

• Work with the Shop Manager to take responsibility for day to day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Our work is centred on an individual's needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

Benefits

• 27 days annual leave entitlement
• Pension scheme
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details about this role please read the job description and person specification.

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.