Assistant Shop Manager – Halesworth

St Elizabeth Hospice; Halesworth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Job summary

St Elizabeth Hospice in Halesworth is seeking a passionate Assistant Shop Manager to lead with the Shop Manager in day-to-day operations and drive sales at our charity shop.

The role involves managing a team of volunteers, maintaining merchandising standards, and ensuring excellent customer service while supporting Gift Aid and local shop coverage as needed.

Qualifications

• Experience in retail or customer service is desirable.
• Ability to work as part of a team and with volunteers.
• Strong communication and organisational skills.

Responsibilities

• Work with the Shop Manager to organise day-to-day shop operations.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide high standard of customer service to external and internal customers.
• Maintain merchandising, layout and display standards.
• Work with and manage volunteers as part of the team.
• Cover across local shops as required to support holidays/sickness.

Job description

Our retail shop in the heart of historic market town of Halesworth is looking for a passionate and customer focused Assistant Shop Manager.

We have a vacancy for Assistant Shop Manager at our Halesworth shop.

We are seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever-changing world of 'charity retail'.

As an Assistant Shop Manager, you will be required to:

• Work with the Shop Manager to take responsibility for day-to-day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Always provide a high standard of customer service and satisfaction to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and a Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Our work is centred on an individual’s needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families..

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

If you would like to know more about St Elizabeth Hospice, you can read our Quality Account here.

Hours 22.5 hours per week - worked over 3 days 9am to 5pm including a % of Saturdays

Discover St Elizabeth Hospice and what it's like to work with us

The hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details about this roleplease read the job description and person specification.