Assistant Shop Manager — Lead Volunteers & Retail

Willen Hospice; Milton Keynes; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

35 days' holiday pro rata

Contributory pension scheme

Enhanced maternity/sick pay

Ongoing professional development

Blue Light Card discounts

Employee Assistance Programme

Job summary

Willen Hospice is seeking an Assistant Shop Manager for their Oxley Park shop in Milton Keynes. The fixed-term role lasts 9 months, with 22.5 hours per week over 3 days including weekends, at a salary of £25,515.15 per annum (pro rata).

The post includes responsibilities across stock, merchandising, cash handling, and volunteer supervision. The ideal candidate will have retail experience, strong customer service, and a flexible, team-oriented approach to support the Shop Manager and charity

Qualifications

• Experience in a retail environment, ideally in a supervisory or team leader role.
• Friendly, approachable, and able to lead and motivate a team.
• Great customer service and communication skills.
• Organised and confident handling money, stock, and shop operations.
• A team player who thrives in a fast-paced, varied environment.
• Be physically fit to move and handle stock safely.
• A commitment to the values and mission of the charity sector.
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops.

Responsibilities

• Assisting in the daily operation and performance of the shop to meet sales targets and KPIs.
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space.
• Ensuring a high standard of customer service at all times.
• Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination.
• Managing rotas and delegating daily tasks in collaboration with the Shop Manager.
• Handling cash, banking, and financial records in line with charity procedures.
• Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager's absence.
• Ensuring the shop complies with all health, safety, and security policies.
• Promoting the charity's values and fundraising initiatives in the local community.

Skills

Retail experience

Team leadership

Customer service

Cash handling

Stock management

Weekend availability

Job description

Willen Hospice is seeking an Assistant Shop Manager for their Oxley Park shop in Milton Keynes. The fixed-term role lasts 9 months, with 22.5 hours per week over 3 days including weekends, at a salary of £25,515.15 per annum (pro rata).

The post includes responsibilities across stock, merchandising, cash handling, and volunteer supervision. The ideal candidate will have retail experience, strong customer service, and a flexible, team-oriented approach to support the Shop Manager and charity