Assistant Shop Manager - Customer Experience & Volunteer Lead

British Antarctic Surve; Peacehaven; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

NHS pension scheme

35 days annual leave

On-site education support

Medicash access

Free parking

Gym discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking a dedicated shop assistant to support the Retail Shop Manager in Peacehaven. The role focuses on delivering excellent customer service, promoting donated and new goods, and maximizing income for the hospices across Sussex.

You will work closely with volunteers, assist with recruitment and training, and help ensure the shop maintains a high standard to drive community engagement and funding for patient care.

Qualifications

• Proven customer service experience required.
• Experience coordinating volunteers and rotas preferred.
• Ability to promote sales and maximise income.
• Knowledge of Gift Aid procedures preferred.

Responsibilities

• Assist Retail Shop Manager in day-to-day shop operations.
• Coordinate volunteers and rotas, support recruitment and induction.
• Drive sales through donations, promotions and high customer service standards.

Skills

Customer service

Volunteer coordination

Sales promotions

Donations handling

Job description

Southern Hospice Group is seeking a dedicated shop assistant to support the Retail Shop Manager in Peacehaven. The role focuses on delivering excellent customer service, promoting donated and new goods, and maximizing income for the hospices across Sussex.

You will work closely with volunteers, assist with recruitment and training, and help ensure the shop maintains a high standard to drive community engagement and funding for patient care.